You have recently been promoted to Health Services Manager at Three Mountains Regional Hospital, a small hospital located in a mid-size city in the Midwest. Three Mountains is a general medical and surgical facility with 400 beds. Last year there were approximately 62,000 emergency visits and 15,000 admissions. More than 6,000 outpatient and 10,000 inpatient surgeries were performed.
You have been asked by the CEO to create an intake packet for new patients that will help establish patient trust. Once you’ve created this packet, the CEO wants you to send an email to all hospital employees letting them know about the intake packet. You will also create a PowerPoint reviewing intake packet details for the hospital to post on its website to inform patients.
Part 1: Intake Packet
Create a New Patient Letter in a business letter format.
In the letter:
Explain the importance of ethics;
Explain why each part of the packet is included and how the packet is to be used;
Include a HIPAA/Confidentiality statement and a Privacy Pledge;
Add a line at the bottom of the form for the patient to sign acknowledging receipt;
On a separate page, include your reference list in APA format.
Part 2: PowerPoint
Create a 10-slide PowerPoint presentation that explains the various elements of the new patient intake packet. Make sure to use the notes section below each slide to expand on the key points.
Part 3: Email
Write an email in a Word document that will be sent out to all hospital employees making them aware of the intake packet. Make sure your email uses proper email formatting.
This is quite a multi-part assignment! Let’s break down how to tackle each part:
Part 1: Intake Packet
New Patient Letter: Start by drafting a warm and welcoming letter to the new patient. Use a formal business letter format. This includes your hospital’s contact information, the date, the patient’s address, a formal greeting, the body of the letter, closing, and your signature. The body of the letter should explain the importance of ethics in healthcare and how each part of the packet will benefit the patient and improve their experience at the hospital. Remember to include a HIPAA/Confidentiality statement and a Privacy Pledge to assure patients their personal information is protected. Also, add a line for patients to sign, acknowledging they received the letter.
References: On a separate page, list any references you used while creating your letter and other documents. Ensure these references are cited in APA format.
Part 2: PowerPoint Presentation
Create a 10-slide PowerPoint presentation that provides an overview of each element in the new patient intake packet. Each slide should focus on a different element, explaining what it is and why it’s important. Use visuals and bullet points for easy reading. In the notes section below each slide, add additional information or explanations to expand on the key points presented on the slide.
Part 3: Email to Hospital Employees
Draft an email to all hospital employees informing them about the new patient intake packet. Begin the email with a clear and concise subject line, such as “Introduction of New Patient Intake Packet.” Address the recipients professionally, provide context for the email, and describe the purpose and contents of the new intake packet. Encourage them to familiarize themselves with the packet and to use it as a tool to establish trust with new patients. Conclude the email with your contact information for further queries and a professional sign-off.
Remember to keep your language patient-centered and empathetic, as the goal is to build trust with the patients. Make sure to proofread all your work for any grammatical errors or unclear phrasing before submission. Good luck!