General Terms of Providing Custom Writing Services
Every customer may choose a specific type of product in the “Order Now” form:
- Research papers
- Research proposals
Level of Writing
Every client decides on the level of writing, depending on the institutional affiliation:
- High school
A client may ask to replace the order type on his/her request and our Financial Department will recalculate an order price.
Prior to placing an order, every client may request a price quote from our Customer Support Team. Depending on the customer’s specifications, our agents will identify an order price and will assist in placing an order (if requested).
Importance of Communication
A client is suggested to communicate with members of our team through the following means of communication:
- Live chat option.
- Phone calls.
- Messaging system.
It is highly important to provide all clarifications on time, reply to the Writer’s messages/emails from Support Team to make sure that the final product is up to the required standards and expectations. A client should provide all order materials while placing the order (no later than 10-15% of the deadline passed).
We care for your privacy and never share your personal information with the writers or any third party. All data is kept strictly confidential. Please do not disclose your personal details to the writers directly. All sensitive information is to be provided via Support. You bare full responsibility for the consequences of breaking Terms of our services.
Work Process Overview
By purchasing orders on our website, a client agrees to receive the order within such work process:
- Customer places the order, indicates all instructions and specifications, and pays for it. A client may request a “preferred writer” to complete his/her order.
- Writer starts working on the order.
- Customer may request process updates and communicate with the writer regarding order instructions and possible adjustments. A client may be asked to place an additional order, if our Writing Department identifies a mismatch in the order price (wrong level of order, number of pages, etc.).
- The order is checked for plagiarism, edited, and sent to the customer.
- Customer may request a plagiarism report from our Customer Support Team. We guarantee plagiarism-free papers on any topic.
A client may choose the most appropriate order urgency, starting from 3 hours up to 2 months. For more details, please refer to the “Order now” page. If the client expects early delivery (decides to change order urgency), an order price will be recalculated and a compensation order should be placed. Essays-Panda.com delivers all papers on time and within the indicated time frame.
Submitting a Refund Application
- When the deadline of the order passes, a client may request a refund during the next two weeks. In case of plagiarized content discovered in a paper, customers can ask for their money back at any time. A client must prove the writer’s guilt to be eligible for a refund.
*Turnitin with its associates, namely WriteCheck and iThenticate, are reliable plagiarism detection Internet resources. The following elements are not deemed to be unoriginal content: paraphrase, fragments of tasks, appropriately composed citations, and tables of contents. For this reason, SafeAssign.com belongs to untrustworthy websites since it primarily identifies citations as unoriginal content. Documents that contain scribal remarks regarding unoriginal content do not provide sufficient evidence.
- Our website is not liable for plagiarized content in the papers or materials provided by clients. We check solely the sections composed by our employees via online plagiarism detection tools.
- In a situation when a client does not like the paper written by our staff, our company’s refund manager will thoroughly study the client’s complaints. If the arguments are well-grounded, we will return the money (or a part of it) paid for the paper. We will inform a client regarding our decision in the following 3-4 working days.
- All clients are eligible for free revisions during the period of 48 hours after the deadline. When this term elapses, customers must provide a writer with compensation. However, in case a writer consents to conducting a free of charge revision, a client will not receive any refunds for that order.
- Clients are allowed to ask for a free of charge revision during thirty days if they ordered a twenty-page paper or a longer one.
- A client has no right to request a costless revision if he/she altered the initial requirements. In case a client sends important information after the writer started working on the order or even after its completion, our staff will ask a client to place a compensation order to remunerate the writer.
- A client must set a fresh time limit and provide us with additional remarks if he/she desires to use the costless revision alternative again. In certain cases, papers might be revised within one day, especially when the requirements are complicated, or if our staff cannot find a new writer. Nevertheless, we will do our best to provide the revision within the stipulated period.
- A client ought to monitor his/her account on our site to see if any messages from our staff arrive. It frequently happens that clients forget to provide us with all the necessary sources or instructions. Clients have to clarify all the requirements and demands if they expect our writers to compose quality papers.
- A customer has a possibility of choosing an “Extended Revision” additional service during the order placement, for only 15% of the order price. It provides a free revision timeframe extension up to 14 days. Nonetheless, requesting a revision should comply with initial requirements. Kindly note whether a client does not claim a revision, additional fee for “Extended Revision” is not refunded. Alternatively, 4 days Extended revision VIP service can be chosen when placing the order.
A Full Refund
- Clients will receive all their money back in case they, for some reason, paid twice for the same order, or if they erroneously placed two same orders. If such a situation occurs, clients ought to address our support agents at once and inform them of the mistake.
- Clients will receive all of their money back if our company fails to find a competent writer.
- Clients must not further utilize the papers composed by our company in case they receive a full refund.
- The company can not promise any grades since every university can evaluate the content of papers differently. However, a professor’s feedback is to be considered by the Refund Department when reviewing the complaint. If writer overlooked the instructions provided by a customer, a partial/full refund will be provided.
- While applying for a refund, please keep in mind, that we can not revise and refund the order at the same time. The whole order is to be analyzed for the compliance with the provided instructions.
- A full refund is not applicable to cases, when Customer did not verify the order on time (the countdown starts from the moment the order gets paid). In cases with late verification, the Writer should either receive the initial deadline or compensation for early delivery.
A Partial Refund
- Clients are eligible for a partial refund in case they ordered a wrong amount of pages. In such a situation, the company will refund the money for the extra pages.
- Our refund manager may reduce the sum of refund in case a client failed to pick the relevant level of paper (for example, College instead of Master’s).
- The amount of money refunded might be changed in case the client’s initial requirements or remarks were unclear or discrepant (for example, if the instructions provided in the “Order Description” section are significantly different from client’s demands).
- Order annulment with the writer found by the company:
Refund percentage Passed deadline 100% 10-19% of the deadline 90% 20-29% of the deadline 80% 30-39% of the deadline 70% 40-49% of the deadline 60% 50-59% of the deadline 50% 60%+ of the deadline
*When 30% of the set time limit passes, and when a writer starts working on the paper, it becomes impossible to void an order. In addition, a client may not cancel an order in case a complete paper has been uploaded.
All tips are non-refundable. The payment for custom writing/editing/proofreading/rewriting/formatting may be refunded only. Tips cannot substitute an additional or compensation order.
- If clients fail to provide a timely answer to our Financial Department regarding their personality to make sure there is no cheating involved, the paper’s accomplishment time limit will start as soon as our company receives appropriate information. Consequently, customers may later prolong the time frame due to a late verification or remunerate the writer who will be working on an urgent order.
Word Count Issues
- According to our company’s policy, one page constitutes 300 words, not just one standard page of text. On the other hand, the aforementioned policy is not suitable for orders that presuppose the solving of various formulas and equations. In such cases, our Writing Department will determine how much clients have to pay for particular orders depending on the difficulty involved.
- PowerPoint Presentations (PPTs). We offer speaker notes in PPT orders as a separate service. Thus, clients must decide whether they want this element to be included in their paper. According to our company’s policy, our writers are obliged to compose 100-150 words for each page of a PPT.
- In case of online tests, as well as multiple choice assignments, we count five questions as one page. For instance, if a client wants us to answer 20 questions, he or she will be required to pay for 4 pages.
- If a client wants a paper to be delivered earlier, he/she needs to remunerate a writer. In such a situation, we will determine the final order cost based on the new deadline, and our support team will inform a client he/she needs to make an extra order. In case a writer consents to sending a work earlier free of charge, the order will not be eligible for any refunds.
- In case a client does not prolong the initial time limit, and a writer sends a paper after its expiration, a client can receive a partial refund. The sum of money returned will be determined according to the company’s price policy, which can be found on our website.
- Clients should always choose the appropriate type of assignment, such as term paper, coursework, etc. We do not provide refunds if clients did not pay for the services they ordered.
- “Rewriting” orders presuppose that our writer will rewrite the piece of text provided by a client using different vocabulary and grammar structures, but retaining the content. However, a client must place a compensation order if he or she wants a writer to conduct an extra study, remodel parts of the text, or add/alter references.
- Clients should thoroughly monitor their account on our website and read all the messages they receive. Effective communication between clients and our support department, not to mention writers, positively influences our performance and enhances our productivity.
How long will card details be stored?
- We never store your credit/debit card information or any other payment-related information on our site. The only personal data stored by our site is your name and surname chosen when making your first order with us.
- We work with credit card payment processors who are certified under the Payment Card Industry Data Security Standard (PCI DSS).
- The transactions are processed by the third-party, legally authorized entities such as Avangate/2Checkout, SafeCharge, BlueSnap.
- Additional information in regards to stored credentials use can be found in T&C of the payment processor you choose when check out.
A free draft option in a “VIP Account” is not applicable to the following order types: formatting, proofreading, editing, revision, rewriting, online test, multiple choice questions, PDF/PPT poster, PowerPoint Presentation, and excel exercises. In addition, free draft cannot be provided in orders with 3-8 hour urgency due to a limited time frame provided to complete the assignment.