Quality Management Homework Assignments

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Quality Management Assignment 1

Select any organization (private or public) for this project.

Project Title:
A Critical Evaluation of Smart Service Program of


  • A Profile of the organization
  • Explain why a smart service quality program is important in the context of this organization
  • Identify and briefly explain the key elements of smart service quality of this organization
  • Identify and explain the challenge faced by this organization to design and implement an effective smart service quality program
  • Critical Reflection

Assignment 2. Lean Six Sigma

The recent cyberattack on the southern pipeline saw long lines at gas stations across the impacted states. Waiting is a waste of lean. Whether it is waiting in line to get supplies for your business, including gas, or slow internet services impacting your ability to do business online.

Within your organization what examples are there of the waste of waiting and how might you go about correcting this issue?

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